1. About Us
www.naturved-uk.com (the “Website”) is operated by Naturveda UK (“we”, “us”, “our”).
Please note, we are only responsible for the privacy practices and security of this Website. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
3. What is Personally Identifiable Information (PII) / Personal Data?
Personal data or PII means any information relating to a person who can be identified either directly or indirectly by that information; it may include but is not restricted to name, address, email address, phone number, credit / debit card number, IP address, location data and purchase history.
4. The personal data we collect
We may collect and process the following information about you:
Information you provide to us
In order to provide the services you require you may provide us with:
written or verbal information by creating an account with us;
filling in forms on our Website;
using applications; and
by corresponding with us by e-mail, telephone or otherwise.
information you provide when you purchase products and/or services from us;
reply to an email; and
when you report a problem with our Website.
The personal information you provide may include:
date of birth;
billing and delivery address
telephone number; and
financial and billing information (including your payment card information if you pay for any order by credit or debit card).
For your security, we will also keep an encrypted record of your login password.
Information we collect about you
We may collect your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
We will also collect details of your interactions with us online, when you use any of our mobile applications or visit our premises.
Should you visit our premises, your image may be recorded on CCTV. Clear and visible signs will be on the premises to advise you where CCTV monitoring is taking place. We may review CCTV footage for a number of reasons, for example, if there is reasonable suspicion of a criminal offence having been committed or if we are required to do so by law.
Information about other people
If you provide information to us about any person other than yourself, you confirm that you have made that person aware of how we may collect, use and disclose their information, the reason you have provided it, how they can contact us, the terms of this policy and that they have consented to such collection, use and disclosure.
5. How we will use your information
to create and maintain your customer account once you become a customer;
to process and fulfil any orders that you place with us (through our Website or in person). If we don’t collect your personal data during the website checkout, we won’t be able to process your order;
to improve customer services;
to respond to your queries, refund requests and complaints. Handling the information you submit to us enables us to respond effectively. We may also keep a record of these queries to inform any future communications between us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service;
we may (where you consent) use your personal data, preferences and details of your transactions to keep you informed by email, text or telephone about relevant products and services including special offers. You are free to opt out of these communications at any time;
to resolve any complaints or disputes;
to process your booking and/or appointment requests;
to communicate with you generally;
to obtain reviews from you about our products or services;
to notify you about changes to our products or services;
to ensure our Website security; and
to comply with any applicable law.
6. Lawful grounds for processing
To process your data lawfully we need to rely on one or more valid legal grounds. The grounds we may rely upon for the processing of your Personal Data include:
your consent to particular processing activities;
your request for content, products or services necessitating steps including processing of your personal data to be taken prior to entering into contract with you and any processing that is necessary for the performance of such contract;
legitimate interests we pursue as a business, except where such interests are overridden by your interests and fundamental rights; and
compliance with any legal obligation to which we are subject.
7. Disclosure of your personal data
There are circumstances where we wish to disclose or are compelled by law to disclose your personal data to third parties. This will only take place in accordance with the applicable law and for the purposes listed above. These scenarios include disclosure to:
our data centre provider for the safe keeping of your personal data, webhosting provider through which your personal data may be collected;
third party service providers and consultants in order to protect the security or integrity of our business, including our databases and systems and for business continuity reasons;
another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event. In the case of a merger or sale, your personal data will be permanently transferred to a successor company;
public authorities where we are required by law to do so;
if required, in order to receive legal advice; and
any other third party where you have provided your consent.
8. Offers and opportunities
We would like to contact you and/or any person whose information you provide to us, to tell you and/or them about offers and opportunities that are available and about a range of other initiatives in a number of ways, including by post, telephone, text/picture/video message or by email.
Details of how to opt-in to receiving details of offers are on relevant pages of our Website. You can change your mind at any time.
We take the security of personal information very seriously. We employ security technology, including firewalls, and Secure Socket Layers to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage.
10. Updating and Correcting Information
We encourage you to promptly update your personal information if it changes. If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorised to provide that information to us.
You can update or correct your personal information by contacting us in writing or by email. Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person.
11. International Transfer of Personal Data
We will not transfer your personal data to a third party in countries outside the United Kingdom.
12. Retention of Personal Data
We may keep an anonymised form of your personal data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.
13. Your rights
You have the right to: access, rectify, erase, restrict, transport, and object to the processing of your personal data. You also have the right to lodge a complaint with the Information Commissioners Office at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone 01625 545 745 if you believe that your personal data is not being processed in accordance with the applicable data protection laws.
Right to make subject access request (SAR). Data subjects may, where permitted by applicable law, request copies of their personal data. If you would like to make a SAR, i.e. a request for copies of the personal data we hold about you, you may do so by writing to Anastasiya Day at Dazl Hair, Health and Beauty Salon, 24 Mount Ephraim Road, Tunbridge Wells, Kent TN1 1ED making clear that a SAR is being made. You may be required to submit proof of your identity.
Right to rectification. You may request that we rectify any inaccurate and/or complete any incomplete personal data.
Right to withdraw consent. You may, as permitted by applicable law, withdraw your consent to the processing of your personal data at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit certain service features for which the processing of your personal data is essential.
Right to object to processing, including automated processing. You may, as permitted by applicable law, request that we stop processing your personal data. In relation to automated processing, you may object to the processing and you will have the right to obtain human intervention.
Right to erasure. You may request that we erase your personal data and we will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping your personal data, such as, a legal obligation that we have to comply with, or if retention is necessary for us to comply with our legal obligations.
Right to data portability. In certain circumstances, you may request that we provide your personal data to you in a structured, commonly used and machine readable format and have it transferred to another provider of the same or similar services. We will comply with such transfer as far as it is technically feasible. Please note that a transfer to another provider does not imply erasure of your personal data which may still be required for legitimate and lawful purposes.
Your right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or if you have a complaint in relation to how we process your personal data. However, you do have the right to contact the relevant supervisory authority directly. To contact the Information Commissioner’s Office, the supervisory authority in the United Kingdom, please visit the Information Commissioners Office website (https://ico.org.uk) for instructions.
14. Changes to the privacy laws and policies
Our policies and procedures are under continual review. We may, from time to time, update our security and privacy policies and suggest that you check this page periodically to review our latest policies.
We use ‘cookies’ on this Website. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and they are used to record how you navigate this Website on each visit. You can review our cookie statement here.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.
For further information on cookies and how to switch them off see www.allaboutcookies.org.
16. Internet Protocol (IP) addresses.
When you visit our Website, we log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to collect broad geographic information on our visitors, and to optimise our Website. We do not link IP addresses to personally identifiable information.
We use Square to process credit card payments.
18. Medical Notes
During your consultation we make notes of your medical history, current issues, our diagnosis and treatment plans. We hold this information digitally and securely. Your are provided with a copy of your Care/Treatment Plans after each consultation, which will be available in the private and secure place of your "treatment room" using our "my clinic" facility online. For the purpose of Our research program, for which you have agreed to participate, such medical information may be shared with alternative medical professionals, students and associations where relevant whilst always protecting your personal information and identity.
We are a member of "Association of Ayurvedic practitioners" (AAPUK) and we comply with their code of ethics which you can view here.